Faqs – Aesthe

Shipping & Returns

1. How long will it take for my order to arrive?

Orders are processed within 1-2 business days. Delivery typically takes 3-4 days, depending on your location.

2. Do you offer free shipping?

We offer free standard shipping on orders over ₹999. Shipping charges may apply to smaller orders.

3. Can I change my shipping address after placing an order?

Once your order is confirmed & Shipped, we cannot guarantee a change in the shipping address. However, you can contact us at Info.Aestheofficial@gmail.com, and we’ll do our best to help.

4. How do I return a product?

To return a product, please contact our customer service at Info.Aestheofficial@gmail.com. You can return items within 14 days in unused, unopened condition.

5. What if my product is damaged or defective?

If your product arrives damaged or defective, please contact us immediately with a Video, and we will send a replacement or issue a refund.

Terms & Conditions

1. What are your terms and conditions?

Our Terms & Conditions govern the use of our website, the purchase of products, and the interaction with our services. By using our website, you agree to these terms.

2. Can I change or cancel my order?

Once your order is confirmed, we begin processing it immediately, so it is difficult to make changes or cancel. However, you can reach out to us at Info.Aestheofficial@gmail.com, and we will try to assist you.

3. What happens if my product is out of stock?

If an item you’ve ordered is out of stock, we will notify you immediately and offer an alternative, or you can choose to wait for the product to be restocked.

4. Can I use your body lotions after a shower?

Yes, our body lotions and creams are designed to be applied after a shower to lock in moisture and keep your skin hydrated all day.

4. Do you offer gift cards?

Currently, we do not offer gift cards.

Privacy Policy

1. What information do you collect from me?

We collect personal information such as your name, email address, phone number, billing/shipping address, payment information, and browsing activity. This helps us process orders and improve your shopping experience.

2. How do you use my personal information?

We use your personal data to process and fulfill orders, improve our services, send you promotional offers (if you opt in), and comply with legal obligations.

3. Do you share my data with third parties?

We do not share your personal data with third parties except for trusted service providers such as payment processors, shipping partners, or in cases of legal compliance.

4. How do you protect my data?

We take your data protection seriously and use encryption and secure technologies to protect your personal information.

5. How can I update or delete my personal data?

You can update or delete your personal information by logging into your account or contacting us at Info.Aestheofficial@gmail.com.

My Account & Profile

1. How do I create an account?

To create an account, click on the “Sign Up” button via our homepage, enter your details, and follow the instructions. It’s quick and easy!

2. I forgot my password, what should I do?

If you’ve forgotten your password, simply click on “Forgot Password” on the login page and follow the instructions to reset it.

3. How do I update my account information?

Log into your account and click on “My Profile.” You can edit your information, including your name, email, shipping address, and payment methods.

4. Can I delete my account?

Yes, you can delete your account by contacting our support team at Info.Aestheofficial@gmail.com, and we will assist you in deactivating your profile.

5. How can I track my orders?

Once your order is shipped, you will receive the tracking details by email or text. You can track your order through the provided link.

Haircare

1. Are your haircare products sulfate-free?

Yes, all of our haircare products are sulfate-free and formulated to be gentle on your scalp and hair while providing maximum nourishment and hydration.

2. Can I use your haircare products if I have curly hair?

Yes! Our haircare products work great for every hair type, providing moisture and definition without weighing the curls down. We recommend using our hydrating shampoo and nourishing hair mask for the best results.

3. How often should I use your hair mask?

We recommend using our hair mask once a week for deeply conditioned, shiny, and healthy-looking hair. You can use it more often if you have extremely dry or damaged hair.

4. Can I use your shampoo if I have dandruff?

Yes, our hydrating shampoo is gentle and works well on various scalp conditions.

5. Do your haircare products help with hair loss or thinning?

While our products are not specifically designed for hair loss treatment, they are enriched with nourishing ingredients that promote healthy hair growth and strengthen hair from root to tip.

Skincare

1. What skin types are your skincare products suitable for?

Our skincare products are suitable for all skin types, including dry, oily, and sensitive skin. Each product is formulated to address specific concerns, and we provide detailed product descriptions to help you choose the right one for your skin.

2. Are your skincare products vegan or cruelty-free?

Yes, all of our skincare products are cruelty-free. Many of our products are also vegan, and we strive to ensure our products are ethically made with the highest quality ingredients.

3. Can I use multiple skincare products together?

Yes, you can use multiple skincare products in your routine! We recommend following a proper layering order, starting with cleansers, followed by serums, moisturizers, and finally sunscreen.

4. Are your skincare products fragrance-free?

Some of our products are fragrance-free, while others have a light natural fragrance. Please check the individual product page for more details.

5. Do your products help with acne?

Yes, several of our products are formulated with acne-fighting ingredients like salicylic acid, niacinamide, and vitamin C, which can help reduce blemishes and prevent future breakouts.

Bodycare

1. Are your bodycare products suitable for all skin types?

Yes, our body care products are formulated to be gentle and nourishing for all skin types, including dry, oily, and sensitive skin.

2. Can I use bodycare products on my face?

Some of our bodycare products can be used on the face, but we recommend using products specifically formulated for facial skin to avoid irritation. Please read the product description for guidance.

3. Do your bodycare products contain parabens or sulfates?

No, our bodycare products are free from parabens, sulfates, and harsh chemicals. We focus on using safe ingredients.

4. Are your skincare products fragrance-free?

Some of our products are fragrance-free, while others have a light natural fragrance. Please check the individual product page for more details.

5. Do your products help with stretch marks or cellulite?

While we cannot guarantee a complete reduction in stretch marks or cellulite, several of our bodycare products contain nourishing oils and ingredients that improve skin elasticity and texture.

Hair Mask & Shampoo

1. How often should I use the hair mask?

For best results, use the Hair Mask once a week to restore hydration and repair dry or damaged hair. It can be used more often for extremely dry hair.

2. Does this mask work for all hair types?

Yes, our Hair Mask is suitable for all hair types, providing deep nourishment and improving hair texture.

3. Can I leave the hair mask overnight?

While our Hair Mask is designed for quick results, you can leave it on for longer if you wish for a more intense treatment.

4. Can I use this shampoo if I have color-treated hair?

Yes, our Hydrating Shampoo is gentle enough for color-treated hair and helps maintain your hair's natural moisture balance.

5. Will this shampoo make my hair greasy?

No, the Hydrating Shampoo is lightweight and does not leave a greasy feeling. It cleanses without stripping your hair of essential moisture.

6. Does this shampoo lather well?

Yes, the Hydrating Shampoo lathers beautifully, creating a rich foam to cleanse your hair and scalp effectively.

7. Can I use this shampoo every day?

Yes, our Hydrating Shampoo is gentle enough for daily use, providing moisture and nourishment without causing buildup.

Foaming Face Wash

1. Is this face wash suitable for dry skin?

Yes, the Foaming Face Wash is designed to cleanse your skin without stripping it of moisture. It’s gentle enough for all skin types, including dry skin.

2. Can I use this face wash twice a day?

Yes, the Foaming Face Wash is gentle and effective for both morning and night use. It will leave your skin feeling refreshed and clean.

3. Does this product remove makeup?

While the Foaming Face Wash is effective for daily cleansing, we recommend using a makeup remover before this product for thorough removal of makeup.

Vitamin C Serum

1. Will this serum help reduce dark spots?

Yes, our Vitamin C Serum is formulated to brighten the skin and reduce dark spots over time by promoting an even skin tone.

2. How often should I use this serum?

You can use our Vitamin C Serum once or twice a day, ideally in the morning to protect against free radical damage and brighten your complexion.

3. Can I use this serum with other active ingredients?

Yes, our Vitamin C Serum works well with other active ingredients like hyaluronic acid or retinol. If you’re new to vitamin C, we recommend patch testing first.

Hydration Surge

1. Is this moisturizer good for dry skin?

Yes, our Hydration Surge Moisturizer is perfect for dry skin as it provides intense hydration and restores moisture balance without feeling greasy.

2. Can I use this product under makeup?

Absolutely! This moisturizer creates a smooth and hydrated base, making it perfect for use before applying makeup.

3. Will this moisturizer make my skin oily?

No, this moisturizer is designed to hydrate without clogging pores or leaving a greasy residue. It absorbs quickly for a non-oily finish.

4. Does this moisturizer contain SPF?

No, our Hydration Surge Moisturizer does not contain SPF. We recommend applying our sunscreen separately after moisturizing for full sun protection.

5. Is this suitable for all skin types?

Yes, the Hydration Surge is suitable for all skin types. It provides intense hydration without leaving your skin feeling greasy.

6. Can I use this product with other serums or creams?

Yes, the Hydration Surge can be layered with other skincare products. We recommend applying it after your serum and before sunscreen.

7. How often should I apply the Hydration Surge?

For best results, use the Hydration Surge twice a day — in the morning and evening — after cleansing your skin.

Underarm Odour Control & Brightening Cream

1. Does this product help with dark underarms?

Yes, the Underarm Odour Control & Brightening Cream is formulated to reduce dark pigmentation and brighten your underarms over time.

2. How often should I apply this product?

For the best results, apply the cream once or twice daily after showering, and gently massage it into the underarm area.

3. Is this product safe for sensitive skin?

Yes, the Underarm Odour Control & Brightening Cream is gentle and safe for sensitive skin. However, we recommend performing a patch test before full use.

4. Does this product control sweat?

While this cream helps with odor, it does not directly stop sweating. We recommend pairing it with an antiperspirant for total underarm care.

Sunscreen Cream

1. Is this sunscreen suitable for oily skin?

Yes, our Sunscreen Cream is suitable for all skin tones. It doesn’t leave a white cast, making it perfect for daily use on all skin types.

2. Is this sunscreen water-resistant?

Yes, our Sunscreen Cream is water-resistant for up to 40 minutes, making it perfect for everyday use.

3. How often should I reapply sunscreen?

We recommend reapplying the Sunscreen Cream every two hours, especially if you are sweating or swimming.

4. Can I wear makeup over this sunscreen?

Yes, the Sunscreen Cream works well under makeup, providing protection and a smooth finish for flawless makeup application.

5. Can I use this sunscreen under makeup?

Yes, our sunscreen works as an excellent primer, providing sun protection while controlling oil and shine throughout the day.

6. Is this sunscreen suitable for oily skin?

Yes, our Ultra Matte Sunscreen Gel is specifically formulated for oily skin, providing a non-greasy, matte finish while offering broad-spectrum sun protection.

2. Does this sunscreen leave a white cast?

No, it is designed to blend seamlessly into the skin without leaving any visible residue.

Retinol Night Cream

1. Can I use this night cream during the day?

No, the Retinol Night Cream is intended for nighttime use only. Retinol can make your skin more sensitive to the sun, so it’s best to use it in the evening.

2. How often should I use this cream?

We recommend starting with 2-3 times a week and gradually increasing usage as your skin builds tolerance to retinol.

3. Does this product help with fine lines and wrinkles?

Yes, the Retinol Night Cream helps reduce the appearance of fine lines and wrinkles by stimulating collagen production and promoting skin cell turnover.

Contact Us FAQ

1. How can I contact customer service?

You can reach our customer service team via email at Info.Aestheofficial@gmail.com or by calling 9871137236.

2. Where is your company located?

Our headquarters is located in GH-18, Sector 46, Faridabad, Haryana, 121001, India.

CSR Related FAQ

1. Do you have any corporate social responsibility initiatives?

Yes, we are committed to sustainable practices, including eco-friendly packaging and supporting local communities. Additionally we plant a tree whenever you make a purchase and Donate Sanitary products to under privileged women to improve their quality of life

2. How do I get involved in your CSR programs?

You can support our CSR initiatives by purchasing products that contribute to our causes. Stay tuned for updates on events and collaborations on our website.